National Service Dogs Volunteer Survey
At our annual retreat in October, the Board of Directors of National Service Dogs (NSD) discussed ways to improve communication from the “top” down. In order to ensure that communication is flowing from all avenues, the Board of Directors of NSD would like to request your feedback.

Definitions: For the purposes of this survey, the following definitions apply: “job” – refers to your primary duties within NSD, such as kennel volunteer, puppy-raiser, board member, volunteer trainer, fundraiser, etc.

“supervisor” – refers to the person from whom you take directions or to whom you report any problems, ie volunteer co-ordinator, puppy-raiser co-ordinator, trainer, other staff member, board member, etc.

Listed below are a series of statements. After you have read each statement, please indicate whether you agree or disagree with the statement (or have no opinion), by circling the appropriate selection.
 
1. There is sufficient communication & sharing of information between groups.
2. The activities of my job are satisfying & rewarding.
3. I have received the amount & kind of training which I need & desire to do my job well.
4. There is a sense of loyalty & belonging among members of NSD.
5. Relationships with others within the organization are satisfying & rewarding.
6. Problems are discussed openly, candidly & constructively.
7. People are open & straightforward; they share information voluntarily & avoid being secretive.
8. My immediate supervisor cares a lot for his/her people & effectively communicates this care.
9. My job provides enough opportunity for a sense of achievement.
10. NSD asks for & accepts willingly ideas for change from volunteers.
11. There is enough opportunity to communicate upward information pertaining to goals & objectives, ideas & suggestions, problems, requests, etc.
12. People are encouraged to exercise initiative (i.e. ask questions).
13. Higher levels of management communicate downward all the information needed (about goals & objectives, organizational performance, problems, limits, strategies, programs, etc).
14. Volunteers feel free to discuss things about the job with their immediate supervisor.
15. In general, complete & accurate information is available for making organizational decisions.
16. I have the responsibility to keep current on NSD information & news.
17. Identified concerns are resolved by my immediate supervisor in a timely & effective manner.
18. NSD does a good job of making corporate information & news available.
19. I prefer to receive corporate announcements/messages directly from my supervisor.
20. I prefer to receive corporate announcements/messages by e-mail.
21. I read the NSD web-site to stay current on NSD corporate events & activities.
22. I feel well informed about what is going on at NSD in general.
23. My main source of information is my supervisor.
24. I know who NSD board members are.
25. I know how to contact a NSD board member.
26. What I like most about volunteering at NSD:
27. What I would most like to change at NSD:
28. Please check the category that best describes your primary function at NSD:
Kennel Volunteer
Puppy Raiser
Board Member
Other (i.e. volunteer trainer, fundraiser, special events, etc.)